Customer Handling Form

We are a Global Freight Forwarding Company with headquarters in New Jersey, USA. We are determined to satisfy the increasingly sophisticated needs of International Trade by offering customized solutions seamlessly through our worldwide agency network, staffed by dedicated team of experts.

Serving the Logistics Industry for 30+ years, we at A.J Worldwide takes pride in ourselves of being a dependable single-window logistics service provider. Our professional approach and attention to detail makes us an ideal choice for our growing list of Customers across globe.

Customer Relationship Management
A.J Worldwide Services Inc.

1/6Company Information

2/6Contact Info

AP Manager
Operation Manager
Finance Manager

3/6Credit Reference

4/6Credit Reference

Terms & Conditions

These Terms and Conditions shall be binding upon A.J Worldwide Services Inc (AJW) and the undersigned Customer, both shall have the benefit of and be bound by all provisions stated herein, including but not limited to time limits and limitations of liability.

Credit Terms

Subject to credit approval, AJW will confirm the credit limit and credit period. A failure to pay timely will result in credit revoke without any prior notice and Customer may have to pay in cash in advance for future shipments.
In case if AJW agrees to pay import duty on Customer’s behalf, separate invoice will be raised for duty amount, such invoices are exempted from credit terms, therefore those invoices are to be paid immediately after shipment execution.
AJW credit terms are valid “only” if the client is actively using AJW’s services. This means AJW Services is handling the client’s business as in: Storage and or active transportation. If client goes dormant for 90 days credit may be revoked.

Invoicing

AJW is responsible to produce the Invoice within 15 days of shipment execution.

Open Balance Statement

AJW will be sending the Open Balance Statement within 30 days of Invoice raised.

Invoice Disputes

Any queries on our invoices shall be advised within three (3) days from the invoice date and should be resolved within seven (7) days from the invoice date, any queries raised after this period will not be entertained. Discrepancies on individual invoices shall be acted between the parties separately and shall not delay or interfere with the payment of the non-disputed amount. Any discrepancies must be settled in writing, verbal agreement on financial matters are not acceptable.

Incidental Expenses

Customer agrees to pay all incidental expenses like Demurrage, Detention, Per Diem charges that may occur due to delay from Customer Side, AJW reserves right to pay their charges on Customer’s behalf and debit it back to the Customer on case to case basis.

Bank Details

A J Worldwide Services Inc., bank account information is provided for your payment remittances as below. This is the ONLY account where A J Worldwide Services customers must send their payment remittances.

In the event that you send A J Worldwide Services wire remittances to any other bank account, other than what is given below, either due to an error in your accounting department or due to any false emails that you received and followed the payment account information, that will not be the liability of A J Worldwide Services. In such cases of remittances made by your company to any other bank account, you will continue to be liable to make payment to A J Worldwide Services.

Any bank account change information must be Officially verified with Selcuk Karabasoglu, Vice President or Vivek Vellore President before it is implemented.

Account Name: A J Worldwide Services, Inc.
Bank Name: BANK OF AMERICA
Bank address: 1185 Avenue of Americas, New York , NY 10031
Account #: 483006512465
Routing #: 026009593
Swift code: BOFAUS3N

Liability / Indemnity

The parties agree, subject to limitation outlined in their Standard trading terms, to indemnify and hold each other free of liability against claims for loss, damages or delay of shipments or expenses which might be suffered by reason of claims, demands or action brought against it on account of acts of negligence, errors or omission by an official or employee of the party.

Title of Goods

AJW would have lien over the merchandise only if Customer has not paid its invoices that are past due over 45 days and only to the extent of open invoices and in accordance with this agreement. Nothing stated anywhere in this agreement could relinquish AJW of this right.

Cargo Damage

Under no circumstance AJW will be liable for special, incidental, consequential, indirect or punitive damage, including but not limited to loss of profit or income. AJW shall be liable, subject to the limitations contained herein, for loss or damage to goods only if such loss or damage is caused by the direct negligence or willful misconduct of AJW.Any damage must be reported within 2 days after delivery and shipment claims must be filled in 5 business days.

No Liability for Loss or Damage to Goods

a. Condition of Goods: AJW shall not be liable for damage, loss, or delay to uncrated freight, freight improperly packed, glass breakage or concealed damage. AJW shall not be liable for ordinary wear and tear in handling of Goods or for damage to shrink wrapped Goods. All Goods shall be able to withstand handling by heavy equipment, including but not limited to forklifts, or cranes. It is the Customer’s responsibility to ensure that Goods are packaged correctly prior to shipment.

b. Receipt of Goods: AJW shall not be liable for Goods received without receipts, freight bills, or specified piece count on receipts or freight bills, or for bulk shipments. Such Goods shall be delivered without the guarantee of piece count or condition.

c. Force Majeure: AJW shall not be liable for loss or damage that results from Acts of God, weather conditions, act or default of Customer, shipper, or the owner of the Goods, inherent nature of the Goods, public enemy, public authority, labor disputes, and acts of terrorism or war.

d. Cold Storage: Goods requiring cold storage are stored at Customer’s own risk. AJW assumes no liability or responsibility for Cold Storage, unless otherwise AJW agrees in writing to provide Cold Storage.

e. Concealed Damage: AJW shall not be liable for concealed loss or damage including but not limited to; glass, electronic equipment, prototypes, original art, uncrated Goods, or improperly packaged or labeled Goods.

Customer shall defend, hold harmless and indemnify AJW from and against any claims, lawsuits, demands, liability, costs and expenses, including reasonable attorney’s fees and court costs, resulting from any injury to or death of persons, or damage to property other than Goods, relating to or arising from performance of Services herein. Customer agrees to indemnify and hold AJW harmless for any and all acts of its representatives and agents, including but not limited to Customer Appointed Contractors, any subtenant or other user of its space or any agents or employees engaged in business on behalf of Customer or present at Customer’s invitation.

Insurance

AJW Services does NOT provide insurance unless we are specifically requested to quote insurance. We strongly encourage the customers to procure their own insurance policies.

Arbitration and other Agreements

In case of dispute, the parties shall first endeavor to reach an amicable agreement. If the parties fail to reach such settlement within 1 month, the dispute shall be finally settled in accordance with the rules of reconciliation and arbitration of the International Air Transportation Association located in USA arbitrators to be appointed by AJW Services Inc. The resolution of the arbitrator will be enforceable to both parties.
The below named parties accept all the terms of this agreement and confirm by means of the company stamp and authorized signature of the company officer.

I hereby acknowledge that I have read, understand and agree to the terms and conditions of A.J Worldwide Services Inc.


5/6Warehouse Service Agreement

(This Warehouse Service Agreement shall only apply when our warehouse services are being utilized)
Terms & Conditions
1. Shipping
a. Customer agrees that AJWW is a mere bailee, and Customer shall not ship goods to AJWW as the named consignee. Customer agrees to indemnify, defend and hold harmless AJWW from and against any and all liability, damages, costs, expenses, actions, legal suits, proceedings and claims or unpaid transportation charges, including, without limitation, undercharges of every type and nature in connection with goods which charges shall be a lien on the goods. Customer appoints AJWW as the forwarder for the transportation of their goods by ocean and air into the USA. If shipping is arranged without the knowledge of AJWW, AJWW reserves the right to reject to accept the cargo into their warehouse.
2. Tender for Storage
All goods for storage shall be delivered to AJWW properly marked and packaged for handling. All goods for storage delivered to AJWW not properly marked and packaged will be subject to additional charges.
3.Warehouse Storage Period and Charges
a. Storage charges become applicable upon the date AJWW accepts the goods, regardless of the state of unloading or date of issue of warehouse receipt.
b. The storage period shall be 30 days from the date of arrival. Recurring storage charges shall be assessed on each subsequent 30-day anniversary.
c. All invoices are due and payable according to the terms set forth upon the invoice. Terms set forth in the number of days are computed from the date of the invoice, not the date received. Finance charges may be assessed after the due date at 1.5% per month on all past due balances, provided this rate does not exceed the maximum rate allowed by law, in which case, the finance charge rate will be the maximum amount allowed by law.
4. Transfer, Termination of Storage, Removal of Goods
a. AJWW reserves the right, upon ten (10) days’ notice, after Customer confirmation, to move at its expense, goods to any other warehouse operated by AJWW.
b. AJWW may, without notice, move goods within the warehouse in which they are stored.
c. AJWW may, upon written notice as required by law, require the removal of the goods, or any portion thereof, from the warehouse upon payment of all charges attribute able to said goods, within a stated period, not less than thirty (30) days after such notification. If said goods are not so removed, AJWW may sell them as provided by law and shall be entitled to exercise any other rights it has under the law with respect to said goods.
d. If AJWW in good faith, believes that the goods are about to deteriorate or decline in value to less than the amount of AJWW lien before the end of the thirty (30) day period referred to in Paragraph 6c, AJWW may specify in the notice any reasonable shorter time for removal of the goods.
e. If, as a result of quality or condition of the goods of which AJWW had no notice at the time of deposit, the goods are a hazard to other property or to the warehouse or to persons, the goods may be removed and/or disposed of by AJWW as permitted by law. All charges related to said removal shall be paid by Customer.
5. Warehouse Service Pricing
All warehouse service pricing shall be determined strictly in accordance with the terms, conditions, and rates set forth in the warehouse rate card provided, which shall govern all applicable charges and fees.
6. Handling
a. Handling charges cover the ordinary labor involved in receiving goods at warehouse door, placing goods in storage, and returning goods to warehouse door.
b. Additional expenses incurred by AJWW in receiving and handling damaged or hazardous goods or in unloading from or loading into cars or other vehicles not at warehouse door will be charged to Customer.
c. AJWW shall not be liable for demurrage, delays in unloading inbound cars or delays in obtaining and loading cars for outbound shipments unless such demurrage and/or delays are the result of AJWW failure to exercise reasonable care.
7. Release of Goods
a. No goods shall be delivered by AJWW to Customer or its designee, except upon receipt by AJWW of complete written instructions from Customer, provided however that goods may be delivered, upon Customer instruction, by telephone provided that AJWW shall have no liability for loss or error resulting from oral instructions.
b. When goods are ordered out of storage, a reasonable time shall be given to AJWW to carry out such instructions. If AJWW is unable to carry out such instructions because of acts of God, war, public enemies, seizure under legal process, strikes, lockouts, riots, and civil commotion, or any other reason beyond AJWW’s reasonable control, or loss or destruction of goods for which AJWW is not liable, or any other excuse provided by law, AJWW shall not be liable for failure to carry out such instructions, and goods remaining in storage shall continue to be subject to regular storage charges.
c. International and domestics goods supplied through courier service will imply charges based on current courier prices and package weight/dimensions weight whichever is higher.
8. Extra and Special Services
a. Warehouse labor required for services other than ordinary handling and storage will be charged to Customer.
b. Special services requested by Customer including but not limited to compiling special stock statements; reporting marked weights, serial numbers, or other data from packages; and physical check of goods will be subject to a charge.
c. Dunnage, bracing, packing materials, pallets or other special supplies may be provided by AJWW for a charge.
9. Liability
a. AJWW shall not be liable to Customer for any loss and/or destruction of and/or damage to goods stored, unless such loss and/or destruction and/or damage directly resulted from the failure by AJWW to exercise such care in regard to said goods as a reasonably careful person would exercise under like circumstances. In no event will AJWW be liable for loss, destruction and/or damage which could not have been avoided by the exercise of such care.
b. Pursuant to the terms of section 9. (a) above, Customer declares and agrees that the amount of AJWW liability to Customer is limited to “the wholesale value as supported by industry publications” not to exceed 10 times the storage charge per/pallet/ Month or 50 cents per pound, whichever is less. We encourage customers to insure their goods.
c. AJWW liability referred to in Section 10(b) shall be Customer’s exclusive remedy against AJWW for any claim or cause of action whatsoever relating to loss, damage and/or destruction of goods and shall apply to all claims including inventory shortage and mysterious disappearance claims. In no event shall Customer be entitled to incidental, special, punitive, or consequential damages.
10. Notice of Claim and Filing of Suit
a. AJWW shall not be liable for any claim of any type whatsoever for loss and/or destruction of and/or damage to goods unless such claim is presented, in writing, within a reasonable time, not exceeding 60 days after Customer learns or, in the exercise of reasonable care, should have learned of such loss, destruction and/or damage.
b. As a condition precedent to making any claim and /or filing any suit, Customer shall provide AJWW with a reasonable opportunity to inspect the goods which are the basis of Customer ’s claim.
c. No lawsuit or other action may be maintained by Customer or others against AJWW with respect to the goods unless a timely written claim has been made as provided in Paragraph(a) of this section and unless Customer has provided AJWW with a reasonable opportunity to inspect the goods as provided in Paragraph.
(b) Of this section and unless such lawsuit or other action is commenced within three (3) months after Customer learns or, in the exercise of reasonable care, should have learned of the loss and/or destruction of and/or damage to the goods.
11. Lien
AJWW shall have a lien against the goods and on the proceeds thereof for all charges for storage, handling, transportation (including demurrage and terminal charges), labor and other charges present or future with respect to the goods, advances, or loans by AJWW in relation to the goods and for expenses necessary for preservation of the goods or reasonably incurred in their sale pursuant to law. AJWW further claims a lien on the goods for all such charges, advances, and expenses in respect to any other property stored by Customer in any warehouse owned or operated by AJWW or its subsidiaries wherever located and whenever deposited and without regard to whether or not said other property is still in storage.
12. Authority
Customer represents and warrants that it either (i) is the lawful owner of the goods which are not subject to any lienor security interest of others; or(ii) is the authorized agent of the lawful owner and/or any holder of a lien or security interest and has full power and authority to enter into this Agreement. Customer agrees to notify all parties acquiring any interest in the goods of these terms and conditions and to obtain, as a condition of granting such an interest, the agreement of such parties to be bound by these terms and conditions.
13. Notices
All written notices provided herein may be transmitted by any commercially reasonable means of communication and directed to A.J. Worldwide Services Inc. at 901 Penhorn Avenue, Unit 6, Secaucus, NJ 07094, USA
14. Entire Agreement
This Agreement shall constitute the entire agreement between AJWW and Customer relating to the goods and supersedes all existing agreements between them whether written or oral and shall not be changed, amended, or modified except by written agreement signed by representatives of AJWW and Customer.
15. Waiver of Subrogation
AJWW and CUSTOMER each waive, release and discharge the other party and its respective officers, directors, shareholders, employees and agents from all claims and /or demands whatsoever which the releasing party may have or acquire arising out of and/or relating to personal injury and/or property damage, including, without limitation, loss, damage and/or destruction to the goods, to the extent that the releasing party has valid and collectible insurance coverage for such personal injury and/or property damage, whether such claim or demand may arise because of the negligence or fault of the party being released.
16. Miscellaneous
a. Fees and Expenses. Customer agrees to pay all fees and expenses of AJWW (including, but not limited to attorneys’ fees and court costs) incurred by AJWW in any action by AJWW to collect any of its charges, to enforce its lien or any of its rights under this Agreement, or to which it is made a party due to its status as bailee of the goods.
b. Binding Effect. The customer agrees that these terms and conditions shall be binding on Customer heirs, assigns and successors.
17. Acceptance and Execution
By signing below, the customer acknowledges that they have read and understood the terms and conditions outlined in this Agreement. The customer further agrees to comply with all applicable provisions, including but not limited to liability limitations, lien rights, and payment obligations. A.J. Worldwide Services Inc. is facilitating this agreement as a service provider only and does not assume any responsibility or liability under this Agreement.
I hereby acknowledge that I have read, understand and agree to the terms and conditions of A.J Worldwide Services Inc.

6/6Signature